To find out how, read: How do I use V box TV Care to check for missing channels?. To do this, press Home on your set top box remote then Help > Virgin TV > Got a Problem > TV Care. If you're still having trouble with this error, let me know and I can help further. Just a bit peeved that the Status page said No Issues. Source
Please keep me posted, I'm here to help if you need me. I have tried resetting my box, trying several attempts to watch again and even left it a few days and trying again but every time I keep getting the same message. If it doesn’t, repeat step 1 to come back to this screen, then select Continue.3. Get back to me when you can.
Reply 0 Kudos Collette_T Forum Team 6.28K 248 490 Registered: 09-03-2011 Message 2 of 2 (714 Views) Flag for a moderator Re: On demand error 6117 and 6119 Post options Mark Thanks Collette. I've done a little bit of investigation, and can see that on Monday evening we were experiencing some issues with the On Demand / Catch UP TV in your area. I've lost my television service My remote control is not working correctly or it's not working at all.
Select Restart my box. I have carried out some checks and there is some high demand affecting the network you're connected to. How do I get this error sorted and get my money back? This has been escalated to our network engineering team so we can get this sorted.
To find out more about the Community check out our Getting Started guide Reply 0 Kudos edthehat Joining in 3 0 0 Registered: 28-08-2015 Message 3 of 4 (678 Views) Flag The reference number isF004327990 and we're expecting a review by 11th May 16. The main TV Care menu displays as shown below:2. http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/Error-6117/td-p/3017652 I don't think it's a problem with the equipment.
Stay in touch and have a fab day Ben Who's who? Have you read our Digital life blog yet? It will take a couple of days to be worked on but hopefully this will resolve/improve the issue. You can view that message by clicking the red envelope on the top left of this page.
Showing results for Search instead for Do you mean Post a question Virgin Media Community : TV : Virgin TV : Error Code 6117 Reply Topic options Subscribe to RSS Feed see here Thanks Reply 0 Kudos Collette_T Forum Team 6.28K 248 490 Registered: 09-03-2011 Message 2 of 3 (173 Views) Flag for a moderator Re: Error code 6117 Post options Mark as New Ben Who's who? Can anyone please tell me how to resolve this problem.
I've been running some tests in the meantime and have found no faults to detect, which is good to see. this contact form Find out more about our community members. Massage an ego, click the kudos button. to do this I need a little more information if that's ok?
Take care. Have you read our Digital life blog yet? As this has just been escalated we will know more by the end of today about what time frame we're looking at to get this sorted. have a peek here Share it!
Tech fan? Find out more about our community members. Any advice or information on the problem?
Showing results for Search instead for Do you mean Post a question Virgin Media Community : TV : Virgin Media: TiVo® service : On demand error 6117 and 6119 Reply Topic Collette Tech fan? Showing results for Search instead for Do you mean Post a question Virgin Media Community : TV : Virgin TV : Error code 6117 Reply Topic options Subscribe to RSS Feed Ben Who's who?
Digital life blog See the latest blog updates from our support team Give us your feedback Did you find this article useful? Yes No Virgin Media Help Products Broadband I will be happy to help check this out for you. Reply 0 Kudos Craig_D Forum Team 8.54K 352 620 Registered: 18-12-2012 Message 2 of 4 (688 Views) Flag for a moderator Re: error 6117 Post options Mark as New Bookmark this Check This Out Ben Who's who?
Collette Tech fan? TiVo: Help articles Why does my picture keep freezing or breaking into squares? This will impact the On Demand and Apps via TiVo® mainly at peak times. I shall update you as soon as I know more.
If someone answers your question, mark it as helpful.Be nice, eat all your vegetables and keep your room tidy. Good folk to know Reply 0 Kudos All Forum Topics Previous topic Next topic Digital life blog Categories Bits and bytes Digital for good How it all works Tips and tricks Let me know how you get on in a few days. If you're still experiencing any problems, respond to the message I've sent with the requested information and I'll take a look right away.
Showing results for Search instead for Do you mean Post a question Virgin Media Community : TV : Virgin Media: TiVo® service : Error 6117 Reply Topic options Subscribe to RSS This doesn't happen all the time but is becoming a regular occurrence. Thank you for your patience. What's going on???
Check it out Reply 0 Kudos All Forum Topics Previous topic Next topic Digital life blog Categories Bits and bytes Digital for good How it all works Tips and tricks Knowledge